Mahani Hamdan

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Organisational tensions are often inevitable, sometimes complex, and certainly challenging. The emergence of different ideas, ideals and the pursuit of diverse aspirations, more often than not, leads to conflict. Conflict, conveyed as tensions, is unavoidable and perhaps necessary even, in order to institute organisational change. In a society that adopts an Islamic system of governance, in the form of the national concept of MIB, one would expect the application of Islamic approaches to conflict resolution to be the norm. An important institution in all forms of Islamic organisation is the ‘Shura’, which plays a functional role beyond conflict resolution, but more importantly, for inculcating mutual respect through the observance of the Islamic etiquette of disagreement. Yet, there is disparity between Shura as a concept, as the principles for conflict avoidance and resolution, and actual practice. It seems many Muslims lack the knowledge or understanding about the concept of Shura. This paper discusses Muslim attitudes and perceptions towards the concept of Shura, as well as, the challenges faced by organisations towards the effective implementation of this essential Qur’anic function.